Activities
China Quality Management Award
As the highest honor in domestic quality field, CQMA is conductive to the establishment of an effective encouragement mechanism in terms of equality, and serves as a powerfulmeasure for businesses toachieve concept revolution,management innovation and continuousimprovement. From 2001 to 2005, 35corporationsincluding Baosteel, Haier, Lenovo, Yibin Wuliangye, Yankuang, Intel (Shanghai), ABB(Xiamen), Hong Kong MTR Co., Ltd., won the award.
The reviewing work for CQMA developed towards new dimensions in 2005: firstly, the National Standard of Criteria for Performance Excellence released by the General Administration of Quality Supervision, Inspection and Quarantine was adopted; secondly, organizational applicants increased by a big margin to about 50; thirdly, there was an increase in the number of organizational applicants involved in the service industry; fourthly, private enterprises grew enthusiastic in applying for the award; fifthly, the awarded enterprises have expanded to the middle & west area of China and the Hong Kong SAR; sixthly, more companies came to realize that striving for the award is a process of seeking excellence.
Quality Control Circle
With the theme of “Statistical technology, Innovation, Continuous Improvement”, 2005 National QC circle activities arecharacterized by 3 features. Feature One, mass activities on quality management showed more obvious results. The total number of registered QC circles in 2005 is 1.31 million, 3% higher than that of 2004, with calculable financial results up to RMB￥36.2 billion, an increase of 3.2% compared with 2004; Feature Two, organizations at all levels reinforced promotion by giving instruction on QC circle activities. The promotion of QC circle activities was put on top agenda of regional industry associations for quality and CAQ’s sub-associations, along with local Commission of Trade and Economics, AQSIQ, Association for Science, Workers’ Union and Committee of League Members. Incentive policies for good QC circles were released. To make QC circle activites run smoothly, necessary support and assistance were provided. Many corporation heads supported and attached importance to QC circle activities, which provided plenty room for QC circle’s growth and increased its level; Feature Three, the overall level of QC circle activities rose. In 2005, the level of QC circle achievements was higher than that of previous year, with innovative achievements making up over 10% of the total.
Customer Satisfaction Evaluation
Projects, so as to promote enterprises to improve the quality of
products, services and projects.
In 2005, CustomerSatisfactionMeasurementExcellenceCentercarried out a series of work. Firstly, focusing on key consumption and hot issues that people were concerned about, we conducted CS measurement with the intent of fulfilling quality supervising and delivering information on quality improvement for industries. We continued measuring CS on private cars and housing. Besides, responding to the phenomenon of frequent complaints in the medical service, weconducted pilot satisfaction survey. Secondly, we worked out Norms for CS Measurement which gave guidance on CS measurement for business and society at large. Thirdly, we made efforts to publicize customer satisfaction concepts among firms and employees. CS project was kept ongoing in 2005. National Meeting of Work for Customer was held in Nanchang on November 2005. At the meeting, experience on implementing CS project was exchanged, and national business stars were recognized in their efforts to render customer satisfaction service.
China Quality Forum
CAQ Quality Technology Prize
