书讯
中国质量协会注册六西格玛黑带考试指定辅导教材 六西格玛管理（第二版）出版
Process ImprovementProcess Improvement ——Quality Assurance in the New Quality Age Yoshinori Iizuka
Improvement and Optimization of Management Process in Company Li Xiaojun and Yang Xinqiang
Analysis and Improvement on Cost of Poor Quality in Process Yao Yuling and Han Tao
Viewpoint of ExpertIllustration of Modification of 2007 American Baldrige Excellence Performance Criteria 6 Lv Qing
Observe and ThinkApplication and Problems of Balanced Score Card I Wang Ergao and Zhou Jianhua
Cost ManagementFire at Cost of Poor Quality Sang-Keun Lee
ASQ ColumnTRIZ：
A Creative Breeze for Quality Professionals John Dew
Ghosts in Your Process? Who Ya Gonna Call? John Duncan
Documenting the Process－With a Side of Cole Slaw Leon Lynn contributing editor and John Kalfayan
