The Research of Multi-objects Decision-making in Vendor Choice Zhao Hong and Peng Qiang 42
Location Problem in Supply Chain Under the Determined P Facilities Zhu Changhong,Han Zhijun and Huo Yingbao 44
ASQ Column
Take Action on Customer Satisfaction
Gwen Fontenot，Lucy Henke and Kerry Carson 49
Your Customers Are Talking, But Are You Listening?
Russ Westcott 52
Selling Quality Ideas To Management Brien Palmer 54
2007 Outlook
Three Organizations to Receive 2006 Presidential Award for Quality and Performance Excellence
Qu Yang and Wang Weiren 61
The New Role of Quality Expert in Innovation and Change
Rongrong 62
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