内容摘要：本文通过对企业生命周期的分析, 介绍全球最大的PC制造商戴尔公司利用六西格玛管理关注客户和股东利益, 成功突破发展瓶颈, 通过流程再造快速成长辉煌的经验. 阐述六西格玛在公司的战略布局, 战术中应用的方式方法, 对希望准备引进和正在进行六西格玛管理的企业有一定的借鉴作用。
Summary:
The article introduce Dell Inc use Six Sigma as management tool to:
◇ Focused on customers
◇Delivering consistent profitable share gains
◇Driving key growth opportunities That help Dell success rebuild the growth cure at lift cycle. Article also detail introduce the process and tools they used to make such outstanding business result. From Planning (Hoshin) to project management (DMAIC, Kanri) , and follow up by Corp level governance management process for the execution.
关键词：六西格玛管理 Six Sigma 企业成长曲线
正文：（略）
（作者：戴尔(中国)有限公司 张耀华）
