From Jun 8 to 11, The International Convention on QC Circles 2022 - China Recommended Projects Exchange Activities has been successfully held online. Let’s see the highlights!   https://mp.weixin.qq.com/s/b1TplY9LdJpQTkO_fn4CNQ

CAQ will hold the 20th ANQ congress in Beijing, China during October 27-28, 2022. The theme this year is “Together for a Shared Future of Quality: Digitalization, Sustainability, and Ecosystem”.  Please kindly check the following detailed information: Tentative Schedule   Important Dates 22 Mar 2022: Call for Abstract Papers  10 Jun 2022: Deadline for Abstract Submission  30 Jun 2022: Notification for Acceptance of Abstract  31 Aug 2022: Deadline for Full Paper Submission  20 Sep 2022: Notification for Acceptance of Full Paper   Official Website: anq2022.caq.org.cn   For more information, please click the official website: anq2022.caq.org.cn  

Recently, CAQ published The Blue Book on the Quality Management of China’s Manufacturing Enterprises. It is the only set of yearbook research reports that officially published on quality management of Chinese manufacturing enterprises.   At the end stage of 13th Five-Year Plan period (2016-2020), quality management level of manufacturing enterprise in China significantly increased. Meanwhile, quality management function was more comprehensive with clearer quality strategy. Also, advanced quality management methods and tools were used more widely. Digital technology became the new engine of quality improvement.The core value of this book are as below：One the one hand, it talks about current situation of quality management in manufacturing industry. It has witnessed the great achievements China has made during these years.1.Total quality management is...

CAQ continually has been carrying out research on service quality satisfaction of China's digital economy, taking new industrial trends, new technologies and emerging service industries as an important point to understand the status of service quality satisfaction of digital economy from the perspective of customers in 2020. Firstly, comparing with the previous year, China's digital economy service quality satisfaction has greatly improved and achieves remarkable results. 2020 digital economy satisfaction score is good with 77.7 points, which is 5.6 points higher than that of 2019.   a.Different cities: the satisfaction degree of digital economy service quality has improved comparing with previous year, showing the characteristics of gradually weakening from the east to west.   b.Different industries: the satisfaction scores of various industries increased signific...

CAQ has been carrying out China satisfaction research since 2017. China satisfaction research covered four major fields including Fast-Moving customer Goods (FMCG), Durable customer Goods, Service Industry and Digital Economy, 40 sub industries and 566 brands in 2020. A total of 21,567 customers from 31 provinces in China participated in this survey, covering first-tier cities, new first-tier cities, second-tier cities, third-tier cities and below. Firstly, the quality customer experience has improved year on year, but customer’s satisfaction feeling in consumption still needs attention: 2020 Quality customer Experience Index (QCEI) is 47.5 points, increasing 3.2 points compared with 2019. However, the China National Customer Satisfaction Index (CNCSI) has slightly decreased compared with last year, and there is still a gap between the brand q...

Continuously understanding user demand and paying attention to the voice of user are the basis for the supply-side reform of the home appliance industry under the background of consumption upgrade. In 2020, the User Committee of China Association for Quality (CAQ) continued to organize the user satisfaction monitoring among 74 brands from seven categories of products, including refrigerator, air-conditioner, washing machine, TV, kitchen ventilator , gas water heater and electric water heater. Apart from consumer satisfaction index and quality consumer experience index, research on marketing quality satisfaction was included in monitoring. The monitoring was implemented nationwide by intercept interview, online survey and public opinion analysis. More than 40,000 valid questionnaires were completed and more than 38 million pieces of public opinion monitoring information wer...

On December 11, the 2020 CAQ annual conference was held in Beijing with the theme of "Quality Management and Quality Innovation in the Intelligent Era". Through the combination of offline and online forms, the conference lasted for three days with the purpose to discuss the latest development trends in quality management, share the best practices of enterprises in pursuing high-quality development, and expand the ideas and methods of promoting quality work in the new era.  

From 29th Dec. to 30th Dec., 2020, CAQ successfully held the Finals of the 4th National QC Circle Story Competition in the form of online video evaluation. 8 first prize stories, 20 second prize stories and 18 third prize stories were selected and 5 sub-division organizers were awarded " the best organization award".  

CAQ and EFQM signed New Strategic Partnership agreement. Mr. Duan Yonggang, the Vice President & Secretary General of CAQ said: “As the most authoritative professional quality organization in China, China Association for Quality (CAQ) has been developing cooperation and exchanges with quality organizations in other countries and regions with an open mind. EFQM is an old friend of CAQ. Both parties have mutually compatible missions. The signing of the new agreement will bring the two parties to a higher level of cooperation in promoting organizational change management and operational excellence.”  

The International Winners of Quality Innovation Award 2020 were announced. The Innovation of Innovations prize was presented to the project of Ischemia-free Organ Transplantation Marks the Arrival of the ‘Warm Organ Transplantation’ Era from the First Affiliated Hospital at Sun Yat-sen University from Guangzhou, China, recommended by CAQ. Among the other 7 projects recommended by CAQ, 1 is Award Winner, 2 are Prize Winners and 4 are finalists.

On January 28, 2021, CAQ launched the New Year Special of "China Quality Lecture Hall" by inviting Professor Jiao Shubin from the Business School of Renmin University to share the lecture "Nine Steps to Achieve Excellence: 120 Years of Management".

In 1978, the first QC group was born, and TQM was introduced into China. On August 31, 1979, China Quality Control Association （CQCA）was established. In March of 1982, the State Economic Commission established the "National Quality Management Award", and China Quality Control Association was responsible for its organization and implementation. On March 19, 1985, the First Meeting of Quality Organizations was held，and the System of National Quality Associations was initially established. On April 19, 1987, "The  Basic Knowledge of TQM" television lecture was held. On November 7, 1991, "The  Levee of Life" Gala was held with the theme of promotion quality management. On May 31, 1993, the Second Asian Quality and Reliability Conference was held. On July 11, 1995, the 95 Quality Promotion Month was held jointly. T...