Objectives: To build a professional exchange platform for quality innovation and quality improvement. Through the exchange, enterprises in different sectors and industries can have a chance to learn from each other.   Contents: Excellent quality management digitalization projects are selected through theoretical study, on-site demonstration, expert evaluation and analysis, and interactive communication. The project shall systematically demonstrate the implementation process and effectiveness of the digitalization of quality management. The project is encouraged to innovate boldly, explore the application of advanced digital technologies to meet the ever-increasing demands of digital development.   Process: Material Submission (from Jun 15 to Aug 5) Material Evaluation (Before Aug 10) Demonstration Results Announcement   For more information, please clic...

Theme: Reflections on the Quality System of Strategic Supply Chain in China Contents: As China faces difficulties in the supply chain, it is of great significance to establish strategic supply chain planning. How to define strategic supply chain planning and modeling? What are the process and structures? What kind of management methods and systems should be built for strategic supply chain management? Speaker: Cheng Hong Doctor of Economics, Professor, Doctoral Supervisor Dean, Institute of Quality Development Strategy, Wuhan University Director of Macro Quality Management Hubei Collaborative Innovation Center Director of China Enterprise Survey Data Center, Wuhan University Editor-in-Chief of CSSCI Journal “Macro Quality Research" Visiting Scholar at Stanford University and Hong Kong University of Science and Technol...

On June 29, China Association for Quality (CAQ) and China Machine Press (CMP) signed a strategic cooperation agreement. Despite achieving mutual complementarity in the interest of our common development, CAQ will have deep cooperation with CMP on quality-related book planning and publishing, cultural and creative products development, quality knowledge spreading, and other potential areas.      Li Qi, Chairman of the China Machinery Industry Information Institute and the President of CMP, expressed that through 70 years of development, a “five-sphere integrated plan” of CMP thinktank, CMP communication, CMP publishing, CMP distribution, and CMP digitalization has been established, winning high reputation around the world. CAQ, as one of the most influential quality organizations, enjoys a pivotal role in qualit...

On June 17, 2022, CAQ held the fifth online member activity: China Quality Benchmarking Briefing Session, attracting more than 1,100 to watch and learn. Entrusted by the Ministry of Industry and Information Technology, CAQ will continue to organize and carry out the selection and exchange of China quality benchmarking in 2022. To help the majority of members and relevant organizations and individuals to understand the relevant situation and declaration work of the quality benchmarking activities, CAQ organized the live broadcast of the “China Quality Benchmarking Briefing Session”. Mr. Han Tie from the Quality Activity Promotion Dept. and Mr. Zou Lu from the Customer Research Dept. respectively explained in detail the overview of the quality benchmarking activities, the application process and requirements, the selection criteria,...

CAQ is holding an online forum on Quality Management Digitalization themed on “Focus on Quality Digitalization and Consolidate the Quality Foundation” from June 10 to July 15. Pls see the following agenda. Welcome to scan the QR code in the link to participate!   https://mp.weixin.qq.com/s/z7IOP2jqUYiVvY0fQxbCPA  

From Jun 8 to 11, The International Convention on QC Circles 2022 - China Recommended Projects Exchange Activities has been successfully held online. Let’s see the highlights!   https://mp.weixin.qq.com/s/b1TplY9LdJpQTkO_fn4CNQ

CAQ will hold the 20th ANQ congress in Beijing, China during October 27-28, 2022. The theme this year is “Together for a Shared Future of Quality: Digitalization, Sustainability, and Ecosystem”.  Please kindly check the following detailed information: Tentative Schedule   Important Dates 22 Mar 2022: Call for Abstract Papers  10 Jun 2022: Deadline for Abstract Submission  30 Jun 2022: Notification for Acceptance of Abstract  31 Aug 2022: Deadline for Full Paper Submission  20 Sep 2022: Notification for Acceptance of Full Paper   Official Website: anq2022.caq.org.cn   For more information, please click the official website: anq2022.caq.org.cn  ...

Recently, CAQ published The Blue Book on the Quality Management of China’s Manufacturing Enterprises. It is the only set of yearbook research reports that officially published on quality management of Chinese manufacturing enterprises.   At the end stage of 13th Five-Year Plan period (2016-2020), quality management level of manufacturing enterprise in China significantly increased. Meanwhile, quality management function was more comprehensive with clearer quality strategy. Also, advanced quality management methods and tools were used more widely. Digital technology became the new engine of quality improvement.The core value of this book are as below：One the one hand, it talks about current situation of quality management in manufacturing industry. It has witnessed the great achievements China has made during these years.1.Total quality management is...

CAQ continually has been carrying out research on service quality satisfaction of China's digital economy, taking new industrial trends, new technologies and emerging service industries as an important point to understand the status of service quality satisfaction of digital economy from the perspective of customers in 2020. Firstly, comparing with the previous year, China's digital economy service quality satisfaction has greatly improved and achieves remarkable results. 2020 digital economy satisfaction score is good with 77.7 points, which is 5.6 points higher than that of 2019.   a.Different cities: the satisfaction degree of digital economy service quality has improved comparing with previous year, showing the characteristics of gradually weakening from the east to west.   b.Different industries: the satisfaction scores of various industries increased signific...

CAQ has been carrying out China satisfaction research since 2017. China satisfaction research covered four major fields including Fast-Moving customer Goods (FMCG), Durable customer Goods, Service Industry and Digital Economy, 40 sub industries and 566 brands in 2020. A total of 21,567 customers from 31 provinces in China participated in this survey, covering first-tier cities, new first-tier cities, second-tier cities, third-tier cities and below. Firstly, the quality customer experience has improved year on year, but customer’s satisfaction feeling in consumption still needs attention: 2020 Quality customer Experience Index (QCEI) is 47.5 points, increasing 3.2 points compared with 2019. However, the China National Customer Satisfaction Index (CNCSI) has slightly decreased compared with last year, and there is still a gap between the brand q...

Continuously understanding user demand and paying attention to the voice of user are the basis for the supply-side reform of the home appliance industry under the background of consumption upgrade. In 2020, the User Committee of China Association for Quality (CAQ) continued to organize the user satisfaction monitoring among 74 brands from seven categories of products, including refrigerator, air-conditioner, washing machine, TV, kitchen ventilator , gas water heater and electric water heater. Apart from consumer satisfaction index and quality consumer experience index, research on marketing quality satisfaction was included in monitoring. The monitoring was implemented nationwide by intercept interview, online survey and public opinion analysis. More than 40,000 valid questionnaires were completed and more than 38 million pieces of public opinion monitoring information wer...

On December 11, the 2020 CAQ annual conference was held in Beijing with the theme of "Quality Management and Quality Innovation in the Intelligent Era". Through the combination of offline and online forms, the conference lasted for three days with the purpose to discuss the latest development trends in quality management, share the best practices of enterprises in pursuing high-quality development, and expand the ideas and methods of promoting quality work in the new era.  ...